Cancellation & Refund Policy
Florymedia offers a 100% Refund on all its services, however it is not an unconditional 100% refund and certain conditions still apply.
Florymedia offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:
If you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.
Florymedia service’s Refund Policy will be Void if :
- You have chosen a special or a custom package.
- The primary design concept (for any service) has been approved.
- The layout of the website has been approved and designed, developed or if the website has already been launched and deployed live.
- Requests a refund after the agreed upon start date of the project.
- The client has approved the content and strategy of the campaign.
- The campaign has already begun running and delivering results.
- You have demanded revisions.
- The cancellation request has been made for reasons unrelated to the project.
- The company has not been reached out to for a period of 2 weeks or more.
- Company’s policies, or policy, have been violated.Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons unrelated to the service provided will not be eligible for a refund under any circumstances.”
- Once a client has accepted multiple sets of revisions (for any service),
- The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
- The refund approval will be at discretion of Florymedia Management.
- Management’s decision on the matter will be final.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- Cancellations of orders prior to the initiation of the project due to reasons unrelated to the design or marketing service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.
Note: Florymedia hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Florymedia. The company will be the rightful owner of the designs.
Claim Your Refund
To claim your refund, please follow the following steps :
Contact us via email at Contact@Florymedia.com to request a refund.
In the email, provide your name, order number, and a detailed explanation of the reason for the refund request. Our team will review your request and determine if it meets the criteria for a refund stated above. When the request is approved, we will process the refund within within 24 hours.
To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any services submitted by Florymedia, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
